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Shipping & Returns

 

Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. 

1. Please email orders@servicefundraisng.com to request a refund and we will assign you a tracking #.

2. Mail your returned item to:
     Service Fundraising
     Returns Department Tracking # 
     14425 North Interstate 27
      Lubbock, TX  79403

3. Include in your package a signed letter stating the reason for your return and the original receipt. 

Return Exceptions

Food products can not be returned if the boxes are opened or written on. 

Custom printed items like t-shirts, megaphones, school spirit items, etc can not be returned/

Merchandise that has been worn, used, or altered will not be accepted for return or exchange. 

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. 

Exchanges

If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping. 

 

 

Payment Policy

Accepted Methods of Payment

School Purchase Order
Credit Card (Visa, Master Card, American Express, Discover)
Check/Money Order
Cash On Delivery 

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded. 

Mailing Address For Check/Money Order

     Service Fundraising
     Accounts Receivable 
     14425 North Interstate 27
      Lubbock, TX  79403

Shipping Policy

Turnaround

Most orders are shipped within 48 hours.  Custom printed items ship in 7-14 days depending on the item.

Carriers

We use the following carriers to deliver our orders:

USPS
UPS
FedEx
Company Truck

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers. 

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

 

Freight is FREE on most products, delivered to one location 

Backorders for Online merchandise:

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.